New
Brand New
• Box must be factory sealed and the device brand new, never used
• All accessories are present and unopened
• IMEI on the box matches that on the phone
• Original retail box is in a good condition, not a generic/white box
• Device should not be at any case a refurbished or a reconditioned one
In case of a device being reported as network blocked AFTER your device has been recycled and we have made payment to you, we will report it to the Police and start legal action.
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Good
Good
• Device is fully functional
• Acceptable light wear and tear
• Touch, Face ID, NFC fully working (If applicable)
• No damage (e.g. water damage, dead pixels, screen/body chips or cracks)
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Fair
Fair
• Device is fully functional
• Acceptable heavy wear and tear
• Touch, Face ID, NFC fully working (If applicable)
• No damage (e.g. water damage, dead pixels, screen/body chips or cracks)
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Broken
Broken
Handset has a serious functional fault:
• Faulty screen or housing or rear glass (cracks, burns, discolouration, dead spots/pixels, pressure marks, screen “lifted”, etc.)
• Home button is cracked/damaged *iPhone only.
• Device freezes, crashes regularly, isn’t charging or won’t connect to a pc
• Major software/hardware issues (e.g. speaker, mic, NFC or wireless charging issues)
• Charging port issues
• Major software/hardware issues (e.g. speaker fault, mic fault
• Device sensors are not working (e.g. proximity, accelerometer, GPS)
• Dust under screen and/or under camera
• Significant physical damage and/or water damage
• Device must not have missing components or be bent, crushed or snapped in half.
• Touch, Face ID malfunction or water damage will also lead to a reduction of price
If your device is severely damaged internally, or has more than one major fault, unfortunately we won't be able to pay the full price quoted. If your device doesn't match the initially offered price, we will contact you with a new quote.
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